This Agreement is made between:

Service Provider

Link Media Services Ltd T/A Blackfriars Automation

Company Number: 14130296

Registered Office:
201B Higher Walton Road
Preston
PR5 4HS
United Kingdom

Email:
Joe.Armstrong@BlackfriarsAutomation.com

Telephone:
+44 7741 294805

(“Blackfriars Automation”)

AND

Client

Client Name:

Company Name:

Address:

Contact Email:

(“Client”)

1. SERVICES

Blackfriars Automation may provide one or more of the following services:

Automation Services

• Business process automation
• Workflow automation
• API integrations
• CRM automation
• Lead management systems
• AI-powered automation

AI Services

• AI chatbots
• AI assistants
• Knowledge base systems
• Customer support automation
• AI implementation consulting

Website Services

• Website design
• Website development
• Landing page creation
• Website maintenance
• Website optimisation

Data & Reporting

• Data dashboards
• Reporting systems
• Analytics implementation
• KPI tracking systems

Branding Services

• Logo design
• Brand identity design
• Marketing assets
• Graphic design

Consulting

• Digital transformation consulting
• Automation consulting
• Technology consulting
• Business systems consulting

Specific services for each project shall be defined within a Statement of Work (“SOW”).

2. STATEMENT OF WORK

For each project the parties shall complete a Statement of Work containing:

Project Name:

Project Description:

Scope of Work:

Deliverables:

Timeline:

Milestones:

Project Start Date:

Estimated Completion Date:

Project Fee:
£_____________________

Deposit Due:
£_____________________

Balance Due:
£_____________________

Any additional services requested outside this Statement of Work may be quoted separately.

3. DEPOSIT

A non-refundable deposit equal to 50% of the total project fee is required before work commences.

The deposit covers:

• Discovery
• Planning
• Project allocation
• Research
• Initial development
• Resource scheduling

The deposit is non-refundable once work has commenced.

4. PAYMENT TERMS

The Client agrees to pay all invoices by their due date.

Unless otherwise agreed:

• 50% due upfront
• 50% due prior to final delivery

Blackfriars Automation reserves the right to suspend work if payments become overdue.

Late payments may incur:

• Interest at 8% above Bank of England base rate
• Debt recovery costs
• Legal recovery costs

5. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide accurate information
• Supply requested content
• Respond to approvals promptly
• Provide access credentials where necessary
• Ensure ownership of all supplied content

Project delays caused by the Client may result in revised timelines.

6. OUTSOURCING & SUBCONTRACTORS

The Client expressly acknowledges and agrees that Blackfriars Automation may utilise employees, contractors, freelancers, agencies, specialist consultants, offshore teams and subcontractors to fulfil all or part of the services.

Blackfriars Automation retains full responsibility for project management and service delivery.

The Client shall have no direct contractual relationship with any subcontractor engaged by Blackfriars Automation.

All subcontractors shall be subject to appropriate confidentiality obligations.

The use of subcontractors shall not constitute a breach of this Agreement.

7. CONFIDENTIALITY

Both parties agree to keep confidential all non-public information disclosed during the course of the project.

This includes:

• Business information
• Pricing
• Client data
• Trade secrets
• Internal systems
• Processes
• Technical documentation

Confidentiality obligations survive termination of this Agreement.

8. INTELLECTUAL PROPERTY

Upon full payment:

The Client receives ownership of final deliverables specifically created for the Client.

Blackfriars Automation retains ownership of:

• Frameworks
• Templates
• Internal systems
• Proprietary methods
• Automation frameworks
• Reusable code libraries
• Standard operating procedures
• AI implementation methodologies

Blackfriars Automation may reuse general knowledge, experience and know-how acquired during the project.

9. THIRD-PARTY SOFTWARE

Projects may utilise third-party software including:

• CRM systems
• Hosting providers
• AI providers
• Analytics platforms
• Cloud services
• Automation platforms

Blackfriars Automation is not responsible for:

• Third-party outages
• Platform policy changes
• Software defects
• Pricing changes
• Service interruptions

10. WARRANTIES

Services are provided using reasonable skill and care.

No guarantee is made regarding:

• Revenue growth
• Lead generation
• Search rankings
• Conversion rates
• Business performance
• AI-generated outputs

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

Blackfriars Automation’s total liability shall not exceed the total fees paid by the Client under the applicable project.

Blackfriars Automation shall not be liable for:

• Loss of profits
• Loss of revenue
• Loss of business opportunity
• Loss of goodwill
• Indirect losses
• Consequential losses

12. TERMINATION

Either party may terminate this Agreement in writing.

Upon termination:

• Deposits remain non-refundable
• Completed work becomes immediately payable
• Outstanding invoices become due immediately

13. PORTFOLIO RIGHTS

Unless otherwise agreed in writing, Blackfriars Automation may display completed work within:

• Website portfolio
• Marketing materials
• Social media
• Sales presentations

Confidential information will not be disclosed.

14. GOVERNING LAW

This Agreement shall be governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

SIGNATURES

Client Name:

Signature:

Date:

For Link Media Services Ltd T/A Blackfriars Automation

Name:
Joe Armstrong

Signature:

Date: